Effective Communication in 4 months

In this training the participants become aware of their communication pattern and that of others. They learn to recognize and improve their own way of communicating for more vigor and effectiveness.

Clear communication is often essential, so why don’t things always go the way you want them to? During the course Effective Communication in 4 Months you will switch off your autopilot and consciously consider the subtle processes involved in personal contact. Among other things, you will examine your communication style and learn what it evokes in others. You will also experience how to constructively connect with your interlocutor. By practicing intensively using your own situations over this four month course, you will considerably improve your communication skills.

This course is suitable for anyone wanting to develop their communication skills over a longer period of time.

- You listen actively and empathically
- You ask the right questions to find out what the other really means
- You bring clarity about what you think, feel and need
- You plug in and connect to the other one
- You stand up for your self-interest without damaging the relationship
- You can deal with tricky situations
- You feel more confident and come across as more powerful

Day 1 - Miscommunication and basic skills

- Miscommunication and other communication problems
- Why talking starts with listening
- Asking for feedback = getting to know yourself better
- Getting started... discover your communication style

Day 2 - Insight in own communication behaviour

- Assertiveness, the balance between too cautious and too sassy
- Non-verbal communication: what you don't say but tell
- Understanding interaction patterns: action is reaction
- Getting started... what makes being assertive difficult?

Day 3 - Empathizing with the other

- Looking at the other: the power of thought
- Empathizing with the feelings and interests of the other person
- Report making: a proven method of making contact
- Getting started... discover your personal conflict style

Day 4 - Communicating from your own power

- Conflicts: winning without losers
- Core qualities: find your pitfall and find your strength
- Getting started... with your personal action plan

Intake | Before the course you will gain access to the interactive learning environment of ICM. Here you will fill in an online intake form in which you answer a number of questions to ascertain your personal learning goals. This clarifies your goals, for yourself and your trainer.

The trainer | The trainer is a professional expert, but above all your personal coach.

Meetings | The meetings are focused on the interaction with your trainer and fellow trainees. Through the use of different working practices you gain new knowledge and insights and practice your skillset. There is a lot of opportunity for you to practice with your own cases and examples from your own working practice.

Personal action plan | At the end of the course you will make a personal action-plan. This supports you in applying what you have learned into daily practice, even after the training has ended.

ICM Certificate | After completing the course, you will receive your ICM certificate.